Email and Receipt form plugin doesn't send email [SOLVED]

[tritongr]

Hi

I tried the simplest possible senarios for both plugins without any code or placeholders.

The test email from J! server configuration (PHP Mail) is sent correctly to a xxx@gmail.com account.

J! and Fabrik are installed on a subdomain of a main domain. Can this be the problem?
Main domain site (J! no Fabrik): www.abc.com
Subdomain site (J! + Fabrik): xyz.abc.com
cPanel hosting.

Thanks

 

[troester]

Can you send Joomla emails?
Fabrik is using the Joomla settings.

 

[tritongr]

Can you send Joomla emails?
Fabrik is using the Joomla settings.

Thanks for the reply.

Clicking the button "Send Test Mail", yes the message is sent.
Is there an other way I can try from inside Joomla?

 

[tritongr]

Let me correct something.

The problematic site is subdomain of an add-on domain, not of the main domain. So here it is the status:

Main domain: abc.com.
Add-on domain: def.com.
Subdomain site (J! + Fabrik): xyz.def.com.

The test message from Joomla Server configuration page, arrives to xxx@gmail.com on behalf of abc.com.
Mailer is PHP Mail. I didn't try SMTP.

 

[lousyfool]

As @troester said

Fabrik is using the Joomla settings.

As you said, Joomla emails as per your global configuration are generally working. You could further verify this by quickly setting up and testing with a Joomla contact form.

Means if that's all ok, the culprit is probably how you set up the Fabrik form plugins.

 

[troester]

behalf of abc.com

Did you try to send from xyz.def.com configuration site?

 

[tritongr]

You could further verify this by quickly setting up and testing with a Joomla contact form.

Good point, thanks!
I tried a simple joomla build-in contact form and yes it did send the email from the frontend to a contact with gmail account.

 

[tritongr]

Did you try to send from xyz.def.com configuration site?

Yes this is where I mentioned I tried the Send Test Mail.
But emal and receipt form plugins refuse to send any email after form submission. I tried theme individually.

 

[troester]

Assuming you did not add some conditions which stop the plugins:
Did you try with ONLY e.g. the email plugin? i.e. disable all other plugins (especially your php plugins)?
Did you try with an other (not gmail) email address?
Is your form submitting at all?

 

[tritongr]

Assuming you did not add some conditions which stop the plugins:
Did you try with ONLY e.g. the email plugin? i.e. disable all other plugins (especially your php plugins)?
Did you try with an other (not gmail) email address?
Is your form submitting at all?

Thanks a lot! Problem solved after tracking it the way you point.
Disabling all and then one by one the plugins came out that redirect plugin was the issue.
In fact it was my fault because of this line: $mainframe->redirect('https://xyz.def.com/success');
Removed this line and moved the url to Jump page and now everything works fluently.

Thank you all again.