Error on Fabrik 3.0 to 3.2 install

[pastvne]

I've downloaded the latest Fabrik 3.2. I currently run F3.0 on J2.5. When I install the 3.0.9 package installer, it will install. But when I try to install with extension manager the F3.2 download, I get:

500 Error
JDatabaseMySQL::query: 2006 - MySQL server has gone away SQL=SELECT `extension_id` FROM `jos_extensions` WHERE element = 'com_fabrik' AND type = 'component'

And the /tmp directory has a bunch of install_ directories.

Do I need to increase a PHP timeout or do we think it's a database issue?
Tried installing from directory and got the same thing

Thanks,
Bruce Decker

 

[troester]

I've done it several times and didn't see such an error.
So yes, try to increase php timeout and/or memory limit (although this doesn't sound related).

You can also try to install "from Web".

Or just update from GitHub joomla3 branch.
This won't do any DB modifications, so maybe the Fabrik update won't look at the correct place (I didn't try), but with a GitHub update you have to stay on GitHub anyway.

 

[pastvne]

Hi All:
This is to document the solution in my case. My site is on a shared server and the my.cnf file (MySQL) set its wait parameter too low:

my.cnf
wait_timeout = 30

I called my hosting company and requested they bump this up a bit.

my.cnf
wait_timeout = 45

And the installation succeeded.

There is another param in my.cnf that caught my eye:
connect_timeout = nnn

I didn't modify this one but it might be one worth considering if the above doesn't solve the issue for you.

-BD