Paypal Subscription not cancelled

[joxebiker]

On May 7 I received the remainder mail about membership expiration.
As I can read on the email and here:
http://www.fabrikar.com/blog/61-new-...service-active
all the paypal subs. shuod have been cancelled:

As part of the process of moving to our new code base and prices we have cancelled all active Paypal subscriptions. This does not mean that your Bronze/Silver subscription has expired on the site, just that you won't be automatically billed at the end of its term for a new subscription


But the same day, May, 7 during the aftenoon I received the paypal receipt for a charge of 20GBP for fabrikar subscription.

I did not ordered a new membership, so I think the was some problem cancelling my subscription on paypal.

Pleas check it for me
Thank You
(my account username is : joxebiker)

[cheesegrits]

We did send out another email to all Fabrik subscribers explaining that we were unable to cancel all the subs, specifically the ones where the email we have on your account at Fabrik is not the same as your PayPal account email (due to a shortcoming of the AEC component we previously used, one of the many reasons we switched to our own Fabrik based solution), and that users should check to see if they needed to manually cancel their subscription on PayPal.

I'll bring this thread to Rob's attention when he gets online again tomorrow. I can't personally do anything about this.

-- hugh

[joxebiker]

Ok, thank you.
I will wait for Rob´s answer
Cheers

[rob]

HI I think I have refunded you and cancelled the subscription in Paypal

Cheers
Rob