The test site is ABSOLUTELY a clone of the production site. Don't know why you are questioning that. And no I didn't break something by "trying to clone" the production site - it stopped working in the production site THEN and ONLY THEN did I cloned the production site so it looks exactly like production so someone from Fabrik can work on the problems in production without messing up the production site. It's insane to let someone mess around in a production site - EVER. I did not TRY to clone it - I DID clone it. Have done it hundreds of times.
The reason I thought it was working? seriously? It's been working for MONTHS!!!!!!! I know how to test. I've been an IT professional for over 38 years before starting to design and manage joomla website, and do know what I'm doing. I'm not a coder, but I am an architect and a metadata architect and know how to design and test. So please don't insult me by asking what makes me think it was working.
The problem that started this whole thing is the fact that autofill stopped working AND when I went to set up an account profile for Fabrik to save you time I realzed that NOONE can add an account profile. And that only stopped working around the first of the month because I added one myself just before that. So, a person IN PRODUCTION SUDDENLY - AFTER MONTHS OF BEING ABLE TO DO SO AND NO CHANGE TO FABRIK AT ALL - cannot add an account profile - in fact it currently cannot even be added on the backend even if you did add pet information and a custom order. (Adding pets and customer orders would be EXTREMELY rare on the backend.)
Once again, how did you get the credentials to login to my site as a superuser if you don't work for Fabrik? Do you have access to the information we post on Fabrik? Then that makes you way more than just a user trying to help. I don't like being misled.
A user on the front end has to have an account profile before they can add pet information or submit a custom order.
The only form set to public add is the Contact Request - for obvious reasons.
These are the steps.
1. Register on the website (which is a Joomla registration of name and email address only.) I already did this for the user I set up for Fabrik.
2. Activate the registration by clicking on the link in an email message. (I did this for the superuser I set up for Fabrik)
3. login, which automatically take you to the account profile page. This is NOT set to public - it's set to registered for add and delete.
4. set up an account profile. (or modify an existing one)
5. Once the account profile is set up, add information about one or more pets, if so desired.
6. If so desired, fill out a custom order form. This is the form that should autofill with the users name, address, phone number, and email address based on what is in the account profile. (Once again, I used to have many fields required, but had to remove the not empty and other validations as the forms were not working correctly with them. I planned to get around to adding them back in, but want' high priority and I have other websites to manage.)
Right now, none of that can be done as a person setting up a new account profile. And, even a superuser cannot setup a new account profile in the backend. And in April the autofill stopped working. Everything else was working until I posted the first time in this thread.
And yes, there have been changes to test since I cloned it - I listed what they are. That is where testing is done, not in production, so of course test will start to look different from production as different things are tried to fix the problem. I should not have to explain this to another IT professional.