Mediaateam,
I am only stating facts. I'm sorry if you don't like them, but that's not my problem - they are the facts. Your other forum members are the ones who make snide remarks and who are attacking me personally like the immature little mean kids attacking someone outside of their group in school yard. That is NOT being helpful or even trying to be helpful. Read their comments and reprimand them, not me. They need to stick to the facts. (A) I have a right to be upset that it has taken over 15 days to get help from Fabrik and (B) I will say so and have a right and a duty to do so - all of which are facts. I don't care how much Fabrik charges, if support is promised in 3 days it needs to happen in 3 days. If they/you need to charge more to give proper support, then they/you should do so, but they/you need to do as they promise - not just if they/you feel like or if they/you like the customer. And if they/you don't I'm going to point out they are not fulfilling their promise, it's not my problem. This lack of caring about me and my customers has cost us all business as well as thousands and thousands of dollars. These are not accusatory remarks, they are FACTS!
Hugh,
I listed the steps two times already in this thread. I don't have time to keep repeating everything I say. I know you are busy but so am I.
But here they are one more time. Also I mispoke when I said the joomla user plugin, I should have said the user element seems to be the issue. I have said all along I am NOT talking about the joomla profile, I'm talking about an account profile not tied to the joomla profile.
These are the steps.
1. Register on the website (which is a Joomla registration of name and email address only.) I already did this for the user I set up for Fabrik.
2. Activate the registration by clicking on the link in an email message. (I did this for the superuser I set up for Fabrik)
3. login, which automatically take you to the account profile page.
4. set up a new account profile. (right now this cannot be done for a new user)
Because a new user cannot add an account profile, they cannot or should not be able to add pet information or submit new custom orders.
And as I have said several times, this worked great for months, and suddenly stopped working when no changes had been made to Fabrik or the website. Extension version were updated, but that's it. I need to know why Fabrik will suddenly stop working (by that I mean the forms can't be filled out, links are not correct, table entries are missing when the users said they did not delete them, etc. when no changes were made to it.
It's important to find out why some account profiles are missing when users said they didn't delete them. I have a list of them, but I'm not posting that private information here for all to see.