Introduction
Before posting in the forum, please refer to the [
https://fabrikar.com/wiki/index.php/3.x_FAQ FAQ] as the solution to your issue may be found there.
When posting issues in the forum, please provide the following information to expedite support:
- Joomla Version
- Fabrik Version
- Have you applied latest GitHub Update (where applicable)
- Browser
If possible you may also wish to provide:
- URL to issue (please provide the exact url and not just the main site url)
- Joomla template used
- A video of the issue using a tool such as Jing or, if you're running Win7, the 'Problem Steps Recorder' psr.exe
- Results from Firebug for Troubleshooting possible Javascript & CSS issues.
- A list of any other notable plugins or Modules you are running that may be causing conflicts
Following standard support protocol, you might also find it helpful to state:
- Desired Behaviour
- Current Behaviour
- Steps To Replicate Issue
Updating/Upgrading Issues
You can find detailed instructions on current
updating and upgrading procedures
How To Issues
For any issues that involve seeking support to understand a Fabrik feature or implement an idea, you may find the following resources useful as an information primer:
And once you've figured it out, please feel free to contribute your knowledge back to the project in the form of a
tutorial or
Fabrik feature article or by joining
Team Wiki.
Example Of A Good Forum Post
Descriptive Title : User element not showing in details view
Post :
Environment :
- Joomla 2.5.2
- Fabrik 3.0.4 with latest GitHub Update
- Chrome
Issue : After applying latest GitHub update I cannot see a
User element in details view.
Resources :
Example Of A Bad Forum Post
Non Descriptive Title : Help !