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Bizarre disappearing records

Discussion in 'Community' started by nclaypool, Jan 11, 2019.

  1. nclaypool

    nclaypool Member

    Level: Community
    I have a system that is only used by a few people to enter records for a program they administer throughout our service area. One of the things they record is what's called a session, a single visit, indicated where it was held, which grouping of sessions it was a part of, when it took place, and what families and children attended. This was working flawlessly up until recently when the user reached out to me in a panic because she thought she had deleted all the sessions. This would be impossible as that user isn't equipped with deletion rights.

    So I logged into the system and the records were still there. It had paginated the results so I clicked on page 2, as soon as I did this the page said, "no records" and the pagination buttons disappeared. So I hit back on my browser, still no records. I tried going through the menus back to the sessions list, still no records. So I logged out and back in, now the records appeared again. I've now found that if I try to change anything on the list while viewing it, it will make the records disappear from view. Change the number of displayed records, they disappear. Try to apply a filter, they disappear. And nothing you do will make them return besides logging off and back on.

    Other lists within the same site do not express this behavior, filtering and pagination behave normally. This list has several joined tables but that's not unusual for the entirety of the site. This list has no pre-filters whatsoever.

    I'm running Joomla 3.9.1 with Fabrik version 3.9
    I'm at a complete loss, I have no idea how this is happening or how to fix it? I can't say specifically that the problem started after an update as only a few people use this system and only just complained. Any guidance or suggestions would be greatly appreciated.
     
  2. cheesegrits

    cheesegrits Support Gopher Staff Member

    Level: Community
    Is the list "ajaxified"?

    -- hugh
     
  3. nclaypool

    nclaypool Member

    Level: Community
    Hello Hugh, thanks for your reply.
    I have checked the list and it is set to "No" for Ajaxify
     
  4. troester

    troester Well-Known Member Staff Member

    Level: Community
    Is the list called via menu item or e.g. via a related data button?
    Do you have other lists or forms on this site (e.g. in a module)?
    You can try to add
    &limitstartX=0 (?limitstartX=0 if it's the first URL parameter)
    to your URL (X= listid).
     
  5. nclaypool

    nclaypool Member

    Level: Community
    It is called via a menu item. No other lists or forms on the such as module positions, its a list all by itself.
    Tried your suggestion by going to the list and before changing any filters or anything else, adding the code you reference, unfortunately as soon as something changed after the fact, the records still disappeared.
     
  6. cheesegrits

    cheesegrits Support Gopher Staff Member

    Level: Community
    I'll need to log in to your site and take a look. Can you find me on Skype (hugh dot messenger at gmail dot com).

    -- hugh
     
  7. nclaypool

    nclaypool Member

    Level: Community
    I sent you a Skype message, let me know if you didn't get it.
     

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