After exhausting all means of trying to get the many issues with fabrik resolved I have no choice but to request a refund. In the roughly two weeks since I have purchased fabrik I have been able to do little if anything to get it to work properly and as advertised. The allure of fabrik is in it?s potential of being a true joomla database application builder. The reality is that it is a product that is still in development and seems to be plagued with bugs and work arounds to accomplish common task.
The most disappointing aspect of it is in the so called dedicated support model that is offered to its customers. I can understand offering free community support but when you have customers who have paid for the extension they deserve no less than a ticket system like that of other joomla developers that addresses their issues . The forum style support which seems to be luck of the draw and passes the responsibility on to other users to resolve it?s issues is very contradictive to what is advertised as dedicated support on the website.
The clear and concise documentation that is mentioned is more of a here is what it does but does not provide a way of how to do it, especially since most of the common features require additional coding to make them work. The video tutorials are good but since most of the common features require additional coding knowledge to make them function makes them also fall short of expectations.
The bottom line is that the reason that myself and I am sure many others use joomla and its extensions is that its allows you to build great websites without having to have a lot of coding knowledge. Every once in awhile you come across an extension on the joomla jed that does not work as promised. Unfortunately this is one of those times.
Fabrik is a developer?s tool and should be advertised as such. I did not purchase the product to take part in it?s development but rather to address a specific need for myself and my clients. Please provide information as to how I can receive a refund. Thanks.
The most disappointing aspect of it is in the so called dedicated support model that is offered to its customers. I can understand offering free community support but when you have customers who have paid for the extension they deserve no less than a ticket system like that of other joomla developers that addresses their issues . The forum style support which seems to be luck of the draw and passes the responsibility on to other users to resolve it?s issues is very contradictive to what is advertised as dedicated support on the website.
The clear and concise documentation that is mentioned is more of a here is what it does but does not provide a way of how to do it, especially since most of the common features require additional coding to make them work. The video tutorials are good but since most of the common features require additional coding knowledge to make them function makes them also fall short of expectations.
The bottom line is that the reason that myself and I am sure many others use joomla and its extensions is that its allows you to build great websites without having to have a lot of coding knowledge. Every once in awhile you come across an extension on the joomla jed that does not work as promised. Unfortunately this is one of those times.
Fabrik is a developer?s tool and should be advertised as such. I did not purchase the product to take part in it?s development but rather to address a specific need for myself and my clients. Please provide information as to how I can receive a refund. Thanks.
