EMERGENCY...Site down with Fabrik error, please help

[cheesegrits]

I can't access the site, I get

Access Denied - Sucuri Website Firewall

 

[Racmitch]

damn, can you send me your ip privately somehow I have to white list you.

 

[Racmitch]

my email is in my account settings

 

[cheesegrits]

Do you have Skype? It'd be much easier if we can just msg back and forth, I'm bound to have questions when I get logged in.

-- hugh

 

[cheesegrits]

But my IP is 75.76.28.164

-- hugh

 

[Racmitch]

I do have skype at my home office, I'm about to leave work now and go home, I will whitelist your ip now and try to connect with you through skype as soon as I get to my home office in about an hour

 

[cheesegrits]

k

 

[Racmitch]

you are whitelisted now, i'm heading home catch up with you shortly

 

[cheesegrits]

I'm installing a copy of your site locally atm.

-- hugh

 

[Racmitch]

ok...i'm here at my home office now

 

[Racmitch]

let me know if/when you need to connect

 

[cheesegrits]

can you ping me on Skype

 

[Racmitch]

give me a sec gotta grab my wifes computer my skype it out of date and wont load. been one of those days

 

[cheesegrits]

I know that feeling.

-- hugh

 

[Racmitch]

what is your handle?

 

[cheesegrits]

cheesegrits
hugh dot messenger at gmail dot com

-- hugh

 

[Racmitch]

connected

 

[cheesegrits]

So did you test that change we did last night? Any other issues?

-- hugh

 

[Racmitch]

Hi Hugh, I did apply the coding you gave me last night and it worked like a charm..the calcs worked and turned the correct answers...so thank you very much, as with the other issues, i believe most of that was related to the security's firewall an cdn after they made changes today everything seems to have corrected.. I think we are go..rthey are running another scan for me since I had to use different back ups and was not exactly sure when the exploit happen so to be safe I asked to have the site rescanned. Again you are the man and I can't thank you enough for your help.